Shipping policy

Shipping Policy

We are committed to delivering your order safely and on time. Please review our shipping policy below for complete details regarding order processing, shipping timelines, and delivery.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email/SMS with tracking details.

Shipping Timeframes

Estimated delivery timelines:

  • Within India: 3–7 business days
  • Remote locations: 5–10 business days
  • International orders (if applicable): 7–21 business days depending on destination and customs clearance

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or high-demand periods.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer free shipping promotions on eligible orders from time to time.

Order Tracking

After dispatch, customers will receive tracking information via email or SMS. You can use the tracking number to monitor your shipment status directly through the courier partner’s website.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears lost in transit, please contact our support team. We will coordinate with the courier partner to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged:

  • Please contact us within 48 hours of delivery.
  • Include clear photos of the package and products received.
  • We will review the issue and arrange a replacement or resolution where applicable.

International Duties & Taxes

For international shipments, customs duties, import taxes, or additional fees may apply according to your country’s regulations. These charges are the responsibility of the customer.

Contact Us

For shipping-related questions or support, please contact us at:

Email: support@healthyyard.co.in
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Thank you for choosing HealthyYard